The content and scope of hotel and hotel public area cleaning
Cleaning work is a complicated and simple task that is difficult and easy to do. As long as the understanding is clear and the arrangement is reasonable, the cleaning work in the public area will be done well.
First, the front area
Any public areas of hotels, restaurants, apartments and office buildings, such as the lobby, corridors, lounges, conference rooms, restaurants and public toilets, must always be presented to the guests, who will carefully review and discuss them. These areas should always be in an optimal state, so that guests are not impressed when they first come, causing a very bad impact. If the lobby is messy and the cigarette butts and confetti are not cleaned up in time, it will create the impression that the whole restaurant is in a state of poor management, low hygiene standards and poor quality of work. Although a significant portion of the people who use these places are not the ones who live in the hotel. However, if they come to the hotel to attend a meeting, dine or meet friends. The cleaning status of the restaurants they saw will make them convinced that the hotel is from top to bottom. No matter the front desk, back office management and services are all in dollars, then they may become future guests of the hotel and will come again or Free publicity for the hotel.
1. The lobby lobby is located in a hotel, restaurant, apartment or office building. The place where guests use it day and night needs to receive frequent attention. It is a convenient place for guests to enter and leave, and guests will leave a lot of footprints, cigarette butts, confetti and chewing gum. If you want to make a good impression on the guests, the quality of the lobby is a crucial aspect.
Rain and snow often bring a series of problems to the cleaning work in the lobby. People's soles will bring ice, rain or sand to the lobby. Therefore, in this weather, it is necessary to put a lame floor mat or carpet in the lobby population. At the same time, arrange a special person to clean the lobby population in a timely manner, and constantly use the floor mop to wipe the ground to ensure that there is no water on the ground, and at the same time look after the mat. Whether it is paved, protected, and the foot pad is too wet to be replaced in time.
Cleaning and dumping the ashtrays is another work that the cleaning staff on duty in the lobby needs to do without interruption. At the same time, these cleaning staff are also responsible for keeping the floor and carpet in the lobby clean, dusting the ground to remove debris and cleaning. The sundries on the carpet. Further cleaning of the lobby, such as mechanical polishing of the floor and cleaning of the carpet, is generally scheduled to take place at night, as the number of people who live there is reduced and the impact on the guests is small.
The bathroom should be kept clean at all times. For the bathroom used by the guests, the cleaning staff should clean up in time, such as scrubbing the inside and outside of the Gong barrel, wiping the mirror surface and the countertop, restoring the corner of the toilet paper, clearing the paper basket, etc., and drying the water drops dripping on the ground. Keep the bathroom clean and fresh at all times.
The door and glass in the lobby will leave fingerprints and smudges on the door and glass due to frequent entry and exit, so the cleaning staff should wipe it in time. These parts are the most difficult to keep clean, and the cleaning staff should be arranged to keep cleaning.
The main tasks of the night shift staff in the lobby are: polishing and cleaning the floor with a polishing machine, cleaning the carpet, wiping the copper and leather products, wiping the chandeliers and ceiling lights, and wiping all the doors, windows and glass.
2. Elevators and escalator elevators are equipment with high usage rate, and it is necessary to clean and timely. If it is a self-controlled elevator, how the customer actually uses it, the cleaning staff is difficult to control. It is not necessary to say that the hygiene inside the box is damaged or the wall is damaged by the luggage. Only the prankster or the vandalism will cause the ground inside the elevator car, The walls and facades are broken, so the cleaning staff is required to carry out frequent cleaning and inspections.
Points to pay attention to when cleaning the elevator:
(1) Cleaning at night. Due to the frequent use during the day, the elevator can not be thoroughly cleaned, and night cleaning is particularly important to ensure that the next day will serve the guests with a clean appearance.
(2) Guarantee daily maintenance at any time. Generally, the larger hotels and restaurants ensure that the elevators are always clean during the day of use. An employee can be arranged to take turns cleaning the elevators, mainly to wipe the fingerprints left by the guests on the door, mirror or metal wall. Remove the debris on the ground, wipe the dirt on the handrails and pedals, check the equipment inside the elevator, and repair if damaged.
(3) Choose the appropriate time for daily cleaning. The elevators are used frequently during the day, but in order to ensure that the elevators are in a clean and beautiful state, they should be cleaned in time. Cleaning should avoid the peak time of the passenger elevator. The hotels in different hotels have different peak hours. The general situation is that the passenger elevator is between 6 am and 9 am, 11 noon to 2 pm, 5 pm. The point to 11 o'clock is the peak time used by the passenger elevator. The elevator should not be cleaned during these times. When cleaning the elevator, it should not be carried out in the plane of the lobby. Guests should choose the floor where the guest enters and exits to reduce noise. Generally, it should be selected at the administrative office level or the conference floor, but it should also be based on the situation of the meeting and banquet.
(4) Maintenance of the carpet in the elevator. The carpet in the elevator is easily damaged and untidy all day long. It should be cleaned regularly, and the space of the elevator is narrowly closed. After the carpet is cleaned, it is not easy to dry. The new pedaling falls on the unfinished carpet, which is easy to cause the carpet surface to be Beautiful, no cleaning effect. It is recommended to purchase spare carpets to resolve the conflict between cleaning and use of the carpet.
(5) Cleaning of the escalator. Escalators are the same as elevators. In addition to daily cleaning, careful cleaning should be arranged at night. The oil stains, chewing gum and cigarette butts in the gaps of the escalator must be removed in time. The metal surface and the glass wall should be carefully wiped. The handrail should be cleaned of fingerprints and dirt, and the light box should be inspected to replace the damaged lamp or bulb. It is strictly forbidden to use escalators to transport tables and chairs, large items or large boxes, so as not to cause damage to the escalator.
3. Restaurant restaurant is a special service place, which needs to be maintained and cleaned in time. Cleaning the restaurant depends on the operation of the restaurant. Depending on the use of the banquet, multi-purpose hall and conference hall, it is necessary to arrange the best time. Restaurant health work. The hygienic requirements of the restaurant are high, which requires the cleaning staff to be meticulous and comprehensive.
The main contents of the restaurant health work are:
(1) The floor is vacuumed. At the end of each meal, the cleaning staff will vacuum the carpet in the restaurant. Before cleaning the dust, pick up the debris, toothpicks, etc. on the ground to avoid damage to the vacuum cleaner. Pay special attention to the situation around the table and under the table and chair when sucking the carpet.
(2) Wipe the dining chair. After each meal, the diners' handprints will be left on the dining chair. The black marks of the shoe polish will be easily left on the legs, and the slag will be dropped on the chair. The cleaning staff should wipe them clean.
(3) Wipe the wall surface. The wall near the dining table is very easy to splash on the vegetable juice, oil spots, etc., especially in the hot pot restaurant, the wall is more polluted, so wipe it in time after each meal.
(4) Wipe the counter and the bar, and wipe off the drinks and juice on the counter and bar in time to keep it clean and tidy.
(5) To clean the metal objects and tables and chairs, dust and glaze. (6) Wipe the chandelier, ceiling light and other lamps. (7) Wipe the door and window glass. (8) Regularly clean the carpet and the decorative cloth on the wall.
As a place for guests to dine, the restaurant has high hygiene standards and long working hours throughout the day. It is difficult to clean and clean the restaurant. Therefore, the following requirements are met when cleaning the restaurant:
(1): Timeliness of cleaning. For restaurants that serve three meals a day or a 24-hour meal, the main cleaning work should be arranged at night. Because only the gap between nights is the longest or the least. Thorough cleaning at night provides the basis for the restaurant to be kept clean during the day, from breakfast to lunch during the day and only 2-3 hours between lunch and dinner. During this time, staff must be arranged to maintain the cleaning of the restaurant in a timely manner. For the restaurant that does not open breakfast, the cleaning work arrangement of each hotel is different. In order to save night work expenses and easy management, most hotels use the morning clean restaurant to ensure the quality of cleaning.
Because there are fewer managers at night, more cleaning is done, and some will be taken care of, resulting in waste of labor and a decline in the quality of work. Ballrooms, conference halls and multi-purpose halls are not as high as restaurants, and most restaurants arrange for a clean staff. Unless there is a banquet or conference held daily, there is a regular cleaning plan for the banquet hall, conference hall and multi-purpose hall. According to the cleaning plan, the wall, ceiling, chandelier, carpet, etc. shall be cleaned and cleaned one by one. In case of temporary major activities, cleaning and maintenance work shall be arranged before the event so as to ensure the normal use of the site.
For night clubs, dance halls, bars, etc., which are operated at night, the general cleaning work is scheduled for the period before the opening of the afternoon to the evening.
(2) Timeliness of cleaning. The restaurant needs special maintenance and cleaning in a timely manner. Generally, the cleaning staff has left the restaurant before the restaurant is opened. At this time, various accidents may occur. For example, the butter falls on the carpet, the sauce is dumped on the ground, and the coffee or drink falls on the chair or the ground. The restaurant will always look for cleaning staff. When receiving this request, the cleaning staff should know what kind of food, where it occurs, how big the area is, etc., quickly decide what kind of cleaning tools and detergents to use, and get to the clean place as soon as possible. If you do not try to dilute or dissolve the juice as soon as possible, so that it is trampled, the stain will expand and penetrate into the fluff of the carpet, which will increase the difficulty of cleaning, and may leave permanent stains.
(3) The selection of cleaning tools, cleaning methods and cleaning agents should be appropriate. The restaurant is a place for guests to dine, especially for the 24-hour restaurant. Sometimes the cleaning work of the cleaning staff can only be carried out during the lesser time of the meal, so the selection of cleaning tools, cleaning methods and detergents is especially important.
The cleaning tools used should be small and noise-free, and can not affect the guests in the restaurant. The rags for cleaning and the mops for mopping should be clean and beautiful, so that the guests can be assured. Chemical cleaners should be free of special irritating odors.
(4) Equipped with a simple cleaning tool. The restaurant waiter cleans the table tops and countertops during business hours and changes the tablecloths to ensure that the restaurant operates normally. They sometimes sweep food debris from the table to the floor or carpet. In order to ensure the timeliness of the restaurant cleaning, the food slag that falls on the ground is not allowed to penetrate into the carpet due to the pedaling, and the restaurant can be equipped with a small broom and a broom, or a carpet cleaner for the carpeted restaurant. It has no noise and no dust. It can use electrostatic force to suck up the debris on the carpet to keep the carpet clean and tidy.
4, the development of cleaning plans in the public areas are generally divided into two types, daily cleaning and regular cleaning. In order to ensure that the public areas are clean, the equipment is functional, and the public areas are always in the best condition, giving the guests a good impression, the supervisors of the public areas should work according to the various parts of the public area and their functions, frequency of use and cleaning. Volume, equipment and manpower are equipped to write a cleaning plan to determine which parts should be cleaned daily, which parts are planned-cleaned, and the public areas are thoroughly cleaned and maintained according to the plan, so that the public environment is clean and orderly. , as good as ever.
1) Daily cleaning contents include: dust removal of various furniture in the lobby, cleaning of the ground, cleaning of public toilets, cleaning after meals in various restaurants, cleaning of passenger elevators - and escalators, wiping of doors and glass, copper parts Polishing, cleaning of driveways and parking lots, cleaning of public telephone booths and telephones, cleaning of various ashtrays and ashtrays.
2) Regular cleaning contents include: wall cleaning, carpet cleaning, cleaning of various large chandeliers, window cleaning, washing and polishing of various floors, waxing of furniture, cleaning of air conditioners, restaurant seats Cleaning of the sofa, cleaning of the fountain pool, insecticide spraying in various areas, etc.
The development of the cleaning plan helps to clarify tasks, rationalize the use of workforce and machinery and equipment, and facilitate the quality of management supervision and inspection of cleaning work.
Second, the background area
In addition to the front-office guest activity area, each hotel has a back-office area, which mainly includes staff corridors, staff elevators, staff locker rooms and shower rooms, staff toilets, staff restaurants and kitchens, and offices in various departments.
There are many employees working in the hotel every day, so there is reason to think that their work, rest, changing clothes and other places should be clean. Compared with the front-office guest activity area, the background area is also larger, with a large staff flow and high frequency of use. Keeping the background area clean, like the front area, also takes a lot of time.
Regrettably, some hotels pay more attention to the front-end customer service, and often ignore the cleanliness of the back-end area, resulting in poor sanitation in the back-end area and serious equipment damage. Imagine that on the one hand, employees who work on the job are required to keep the rooms and restaurants clean and dust-free. On the other hand, they are indifferent to the hygiene status of the places where employees use them. How can employees be satisfied? How can they have a good mood to provide quality services to their guests? This kind of short-sighted management not only hurts the employees' self-esteem due to different sanitary conditions in the front and back, but even disrespects the employee's personality. Such management will inevitably affect the service quality of the hotel front desk. Therefore, the level of cleanliness in the background often reflects the level of management. The cleaning work in the backstage area is a very important job. It is necessary not only to invest considerable material resources, to create good conditions, to improve the level of hardware, but also to arrange appropriate manpower and clean daily. The hygiene standards in the back office area should be in the foreground area. The same as the hygiene standards.
The sanitation cleaning work in the back area is also divided into two categories: daily cleaning and regular cleaning. The cleaning plan should be formulated for different places and different functions. The staff bathroom, the employee locker room, and the bathroom are cleaned daily, and a special person is required to be responsible for cleaning.
Offices regularly and frequently patrol to prevent theft and loss. Office cleaning is usually arranged before or after work, and daily garbage is dumped at noon. It is necessary to have a person in charge of the copying room, because the usage rate is high, the people coming and going are complicated, and there are many kinds of papers, which are the most likely to accumulate garbage and dust. Some offices are inconvenient to clean in the absence of people due to the need for confidentiality and security. Schedules for these offices should be coordinated with office staff.
Staff corridors, safety fire ladders and employee elevators are areas that employees use and pass frequently. It is not suitable for cleaning during the day. The time for large cleaning should be arranged at night. Different cleaning methods should be used for different floor materials. For example, the whole floor brick type floor should be diluted with water every night. After using the multi-purpose cleaning agent to dilute the water, use the washing machine to throw and grind, use the water suction machine to suck the ground, and only arrange personnel inspection during the day. Sweep the ground and clean up all kinds of debris or spilled beverage juice or soup on the ground. For floors covered with natural marble, the floor should be waxed and maintained according to its use. Waxing maintenance work should not be done during the day, and it is only necessary to push the ground with dust. The daily use rate of the elevators in the staff is too high. On the basis of normal cleaning during the day, thorough cleaning should be carried out at night to ensure the hygiene of the elevators of the employees. The walls, floors, ceilings and skirting boards in the elevator car should be dusted every night. For the vents, air conditioners and lights in the backstage area, regular cleaning and dust removal should be arranged at night.
There are many fire hydrants and fire extinguishers in the passages in the backstage area. Dust should be done in the daily cleaning work to ensure that there are no debris in the fire hydrants, no garbage, and no dust on the fire extinguishers.
Third, the cleaning and greening of the courtyard
In addition to the main body of the building, most hotels, restaurants, apartments and office buildings have some courtyards. The sanitation and cleaning work of the courtyard is a work that the cleaning staff must insist on every day. Clean the courtyard to create a good outdoor environment for guests and employees.
The cleaning of the courtyard includes the cleaning of the road surface and the cleaning and maintenance of the green space.
The cleaning staff cleans the pavement of the courtyard daily, and keeps the road free of debris, cigarette butts and paper scraps. It promptly cleans the garbage in the trash can in the courtyard and sprays regularly to prevent the breeding of mosquitoes and flies. At the same time, keep the green space clean and tidy, and regularly modify the lawn and flowers in the green space to keep it in the cleanest and most beautiful state.
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