The one-year warranty period is short, the warranty terms are demanding, the nationwide warranty is difficult to cash, and the door-to-door time is delayed. The furniture warranty makes it "not easy for consumers to say that it is easy to love you." According to a sample survey conducted by relevant departments, less than 20% of consumers have enjoyed furniture warranty services. This data is quite different from the after-sales warranty of mature industries such as home appliances and communications. Why is this happening? Experts in the industry believe that the lack of specifications and the difficulty of identification are the root causes of furniture warranty. In order to cure this chaos, furniture products should be included in the “Three Guarantees†catalogue as soon as possible. There is no uniform warranty for furniture products. Zhu Changling, chairman of the China Furniture Association, said in an interview with this reporter that there is no uniform warranty on furniture and building materials in the country. Generally, the agreement between the enterprise and the consumer is subject to the agreement. Zhu Changling told reporters that the industry generally stipulates that the warranty period for furniture is one year, and some companies extend the period to three to five years. When the reporter interviewed in Jimei Home Building Materials City in Beijing, most sales people promised: "In the one-year furniture warranty period, the merchants will provide free warranty for the entire furniture including parts and components. This is a customary convention." Some sales personnel Said: "Although some companies promise to extend the warranty period, but because the relevant departments have not unified the furniture warranty, many merchants' commitments are often only verbal, and are not reflected in the contract." In addition, the furniture is under warranty Is there a quality problem, is the product itself defective, or is it improperly installed or used? Identification is also an important reason why the furniture warranty is difficult to honor. In the interview, the reporter found that the sales staff said bluntly: "The furniture products are under warranty. If there is a problem with the quality of the products, they can be repaired or exchanged free of charge. If the furniture is cracked, warped or damaged due to improper use, it needs to be exchanged. At that time, the corresponding maintenance fee, material fee, and door-to-door fee need to be solved by the consumers themselves.†Zhu Changling admits that the state supervision mechanism has been overlooked, and the laws and regulations and management methods formulated have not kept up with the development of the market, and the furniture warranty and maintenance. The design of the detailed terms lacks sufficient attention, and there are no perfect and clear laws and regulations. This is the root of the difficulty of the furniture warranty. There is no need to implement "three guarantees" for furniture products. Zhang Dezhi, director of the Consumer Guidance Department of the China Consumers Association, said that compared with home appliances, communications and other industries, the after-sales service system of the furniture industry is obviously imperfect. The root cause is that most home appliances, Communication products have entered the "three guarantees" product catalog, and furniture products have not been included, and can only be agreed by the operators and consumers. This has led to a lot of backwardness in the after-sales service of the furniture industry, which makes the operators organic. Multiply, and the rights of consumers are difficult to maintain. Wang Jianguo, general manager of the Federal Furniture Beijing Company, said that at present, furniture products are developing in the direction of high-end and automation. Some products adopt high-tech and new materials, and the probability of problems increases. Therefore, it is recommended that relevant departments include furniture products in the “three guaranteesâ€. Product catalogue to improve the product quality and after-sales service level of the furniture industry. According to the reporter's understanding, "Three Guarantees" is the abbreviation of retail business enterprises to carry out repair, replacement, and return services for the goods sold. The first batch of "three guarantees" products have a total of 18 kinds of refrigerators, washing machines, microwave ovens, vacuum cleaners, household air conditioners, etc. Among the 18 products, the "three guarantees" of most products are valid for half a year to one year. The main components are 1 to 3 years. According to the regulations, after repairing the products that are still not in normal use during the validity period of “Three Guaranteesâ€, consumers can exchange products of the same model and specifications with the repair records and certificates or return them according to relevant regulations. In addition, within the "three guarantees" period, if there is a quality problem, the freight and transportation expenses incurred by the consumer requesting the return will be borne by the merchant. According to Zhu Changling, consumers who purchase furniture in Beijing can enjoy the “three guarantees†service of furniture according to the “Responsibility Regulations for Repair, Replacement and Return of Furniture Products in Beijingâ€, while other areas do not have such regulations. The regulations of Beijing indicate that the product has serious quality problems within 90 days from the date of delivery. Consumers can choose to return, exchange or repair; the product will have serious quality problems within 180 days from the date of delivery. Choose to exchange or repair. The merchant promised to write into the contract. The reporter learned that except for a small number of more standardized businesses, the sales staff of most furniture stores will not issue product specifications and express warranty obligations when selling products. Some furniture have no formal invoice at the time of sale. Only receipts or invoices. So how should consumers protect their legitimate rights and interests? Experts in the industry suggest that consumers should have a sense of self-protection and not to listen to the propaganda of manufacturers. When signing a contract, the manufacturer's verbal commitment should be implemented in the contract, and relevant contracts, invoices, after-sales service documents, invoices, etc. should be kept, and if there is a dispute in the future, it can be based on evidence. The reporter visited a number of furniture brand stores, asked to write the warranty details in the contract, and the sales staff told reporters that the contract can only be signed in a uniform style, and the additional provisions do not meet the requirements. In this regard, Zhang Dezhi said: "This is an act of evading responsibility and misleading consumers. The buyers and sellers can not only add clauses to the contract, but can even write another clause as an annex to the contract, which have the same legal effect."
Feni Electrode Paste Cylinders
Feni Electrode Paste Cylinders,Self-Baking Electrode Paste Cylinders For Feni,Electrode Paste Cylinders For Feni,Electrode Paste Cylinder
Pingluo Zhongxing Carbon Co.,Ltd , https://www.ztecarbon.com